Frequently Asked Questions

 

  • Why is transcription needed when we have a recording or podcast of the meeting?

Under the Virginia Freedom of Information Act, minutes are required of all open public meetings and must include:  the date, time and location of the meeting; the members of the public body (or bodies) present and absent; a summary of matters discussed; and a record of any votes taken.  More information about specific FOIA requirements can be found  here.

  • Why should we hire you when we can find cheaper online transcription companies?

Golden Transcription Services hires and trains only native English speakers, many of whom have college degrees or vocational coursework. We are meticulous transcriptionists, writers and editors—not cheap outsourced labor. Because of that, you will get the best possible quality transcripts with minimal need for revisions (all of which we do for free).

  • What types of recording formats are acceptable for transcription?

Golden Transcription Services can work with almost any type of audio file, including MP3, WAV, MPEG or WMA formats.  We find the FTR (For the Record) digital recording system to be the industry standard, with over 20,000 global placements nationwide and superior sound and playback quality.  To learn more about FTR programs for use in your meetings, please visit their website at fortherecord.com.  Regardless of the recording format, we require that it be provided on a CD, downloadable or emailed.  If you do not have recording capability for your meeting, Golden Transcription can provided those services for an additional fee.  Please contact us for details.

  • What is the turnaround time for minutes to be completed and returned?

Our standard turnaround time is 5 business days from the time we receive a recording of your meeting.  Please note that if there are issues with sound quality and/or difficulties with your audio we will contact you immediately to determine a reasonable solution that will ensure your minutes are 100% accurate.  Golden Transcription offers turnaround times of 1-3 business days for an additional fee.

  • What if there is something missing from the written transcript?

We pride ourselves on providing written minutes that are 100% accurate and entirely comprehensive, whether it is a verbatim, near verbatim, or sketch summary project.  If you feel upon receiving your transcript that there is something that has been overlooked, we will check the audio and make corrections as necessary.  If there is an error on our end, we will fix it free of charge; if the original minutes turn out to be accurate, standard charges for the re-listening will apply to the client.